Terms of Service

1. Engagement Framework

By engaging with ALCAZAR PLATFORMS LLC, you acknowledge that our relationship is one of professional technical partnership. We provide the engineering expertise to align your infrastructure; however, the final authority and responsibility for domain ownership remain with the client.

2. Infrastructure Access & Sovereignty

Our operational model relies on "Invited Access." The client agrees to provide the necessary permissions for our engineers to perform alignments. The client retains full sovereignty over their systems and is responsible for the management of administrative credentials.

ALCAZAR PLATFORMS LLC shall not be held liable for system outages caused by pre-existing infrastructure instability or unauthorized changes made by the client during an active engagement.

3. Compliance with ESP Guidelines

While we engineer for maximum arrival, all sending is subject to the Terms of Service of the respective ESPs (e.g., Google, Microsoft). The client is responsible for ensuring the content of their communications complies with global anti-spam laws (CAN-SPAM, GDPR, etc.).

4. Limitation of Liability

The client acknowledges that email deliverability is subject to the autonomous and evolving algorithms of third-party ESPs (e.g., Google, Microsoft). ALCAZAR PLATFORMS LLC does not guarantee absolute arrival and shall not be held liable for placement changes resulting from external ISP algorithm updates.

To the fullest extent permitted by law, ALCAZAR PLATFORMS LLC, shall not be liable for:

• Indirect or consequential damages
• Loss of data
• Loss of profits
• Website downtime
• Security breaches beyond reasonable control

5. Professional Indemnification

The client agrees to indemnify ALCAZAR PLATFORMS LLC against any claims arising from the client's failure to comply with email regulations or the misuse of the infrastructure engineered by our firm.

6. Termination of Access

Either party may terminate the technical partnership at any time. Upon termination, the client is advised to rotate all administrative credentials to maintain system security.

7. Governing Law

These Terms shall be governed by the laws of the State of New Jersey, without regard to conflict of law principles.